Aruba Happy Flow

The first 100% self-service passenger experience, based on traveler-centric biometric technology, from curb to boarding!
Secure, quick and easy!

Aruba Happy Flow

The first 100% self-service passenger experience, based on traveler-centric biometric technology, from curb to boarding!
Secure, quick and easy!

2000enter 2000enter 2000enter

ARUBA HAPPY FLOW, SECURE, QUICK AND EASY!
ARUBA HAPPY FLOW THE FIRST SEAMLESS TRAVEL EXPERIENCE.

ARUBA HAPPY FLOW, SECURE, QUICK AND EASY!
ARUBA HAPPY FLOW IS AN UNPRECEDENTED PUBLIC PRIVATE COOPERATION COMPOSED OF ARUBA, THE NETHERLANDS, ARUBA AIRPORT, KLM, VISION-BOX™ AND SCHIPHOL GROUP.

WHAT IS HAPPY FLOW?

Developed in a collaborative effort of Aruba, the Aruba International Airport, the Netherlands, KLM, the Schiphol Group and Vision-Box ™, Aruba Happy Flow is a unique, game-changing initiative being piloted at Aruba International Airport for two years.

This full end-to-end solution consists of a streamlined sequence of user-centric self-service touch points, from check-in to boarding the aircraft. At all passenger touch-points, the passenger’s face image is the identification token. With Aruba Happy Flow, passengers are only required to show their passport once, at check-in, when they also enroll their biometric data. After that, they move across all stages of the airport being identified at user-friendly Passenger Touch Points by face-recognition cameras which identify them by their face.

FACE IT! YOU WILL LOVE IT!

HOW DOES THE HAPPY FLOW WORK?

When moving across traditional airports, passengers are usually required to show their passport and/or boarding pass at every checkpoint and endure long queues and stress until they board the aircraft.

Aruba Airport has embraced the new digital era and implemented Aruba Happy Flow, a completely renovated experience for the passenger, allowing for a streamlined, touchless airport journey. Travel documents are only required once: at check-in. At that moment, the passenger’s identity is securely checked and a virtual identity is created., After check-in, the passenger goes through baggage drop off, pass security access, border control and board the aircraft by facial recognition and without being asked to show any travel document. User-centric self-service Passenger Touch Points (Self-service Baggage Drop stations, Automated Security Access, Border Control eGates and self-Boarding Gates) identify each passenger’s face and match it to the passengers’ fully secured database, only allowing authorized passengers to move on.

The process at each Passenger Touch Point only takes a few seconds! No queues, no uncomfortable identity verification processes, a happy journey all the way from check-in to boarding!

Aruba Happy Flow brings many benefits for the Authorities as well: an end-to-end passenger flow orchestration platform connecting all passenger touchpoints guarantees a real-time overview of the passengers’ individual clearance processes, the possibility to efficiently monitor passenger flow, and a centralized control and optimization of the whole security infrastructure. This orchestration platform was built in accordance with the EU GDPR rules in order to strictly and consistently assure the privacy of all passengers, making no concessions with regard to safety! Aruba Happy Flow is secure, quick and easy!

A seamless combination between ergonomic hardware and passenger-centric interfaces for a happy Passenger Experience!

  • 042015_AW_HappyFlow_ABCeGate_2pass_branding_v2
  • 042015_AW_HappyFlow_BCBPeGate_2pass_mockup_v2
  • 16042015_AW-HF-Product-Branding_mockup_bagdrop_v2
  • 16042015_AW-HF-Product-Branding_mockup_kiosk_v4
  • checking
  • bordercontrol3
  • bordercontrol2
  • bordercontrol
  • bagagedrop

Passenger touch-points were designed by Vision-Box to blend with the happy airport environment!

Learn more about the revolutionizing solution behind the Aruba Happy Flow!

Learn more about the revolutionizing solution behind the Aruba Happy Flow!

Inaugural Ceremonies @ Aruba’s Airport.

For now, Aruba Happy Flow is only available to a limited group of KLM passengers upon invitation. At a second pilot stage, the program will be expanded to include a larger group of passengers.

The pilot project will help us gather valuable inputs from our passengers, evaluate whether Aruba Happy Flow is offering the level of service they expect, and if any potential adjustments are needed.

INNOVATING THE TRAVEL PROCESS

Reina-Beatrix-Aruba-AirportOn 18 July 2012 the Netherlands and Aruba signed a declaration of intent regarding “Collaboration in respect of the preclearance in Aruba of both passengers and goods carried by them” This was prompted by the wish expressed by Aruba to implement EU-Schengen preclearance in Aruba. In November 2012 this intention was ratified by the then Dutch Minister of Immigration, Integration and Asylum and the Minister Plenipotentiary of Aruba by appointing a working group to explore the possibility of EU-Schengen preclearance. Besides the two countries, this working group also includes KLM, Schiphol Group and Aruba Airport.

More information

The working group assessed the possibilities of passenger facilitation innovation with the aim to make the passenger clearance process faster, simpler and safer. This resulted in a passenger flight handling which links the public process of border control and the private process of passenger transport and created a uniform process reusing one secure identity verification through biometrics.

Happy Flow is a unique, innovative passenger process that connects check-in, baggage handling, border passage and self-service boarding using facial recognition linked to travel data. The Aruba Happy Flow adheres to the EU General Data Protection Regulation.

The Happy Flow initially operated as a two-year pilot at Aruba Airport for a restricted group of passengers, making full use of biometric applications. After the pilot-phase the Happy-Flow process became a permanent voluntary process for KLM-passengers.

Phase 1 Public-Private stakeholder cooperation at the core

All five partners (Aruba, Netherlands, KLM, Schiphol Group and AAA NV) signed the resolution for a Steering Committee and a Project Board to guide the implementation and execution of the Roadmap.

The Steering Committee consists of the Prime Minister of Aruba as chairman, the Chief Executive Officer of the Aruba Airport Authority NV, Dutch State Secretary of Security and Justice, the President-Director of the Schiphol Group NV, the President and CEO KLM BV, the General Manager of Customs in the Netherlands (advisor), and the Commander of the Royal Netherlands Marechaussee (advisor).

Vision-Box was the leading Identity Management company, expert in Passenger Experience, which implemented this groundbreaking project and is determined to bring the best results to this landmark project and to all its stakeholders, notably of course the passengers.

Phase two the Seamless Traveler

For phase two of the Aruba Happy Flow the Government of is partnering with the World Travel and Tourism Council for a new innovative pilot to extend the Aruba Happy Flow by connecting arrivals with two hotels and a car rental.

Would you like to learn more about Aruba Happy Flow? Contact us!

Send us an E-Mail

Government of Aruba

Project Lead Aruba Happy Flow
Annet Steenbergen
Mail: a.steenbergen@arubagovernment.eu

Director Futura Lab
Isella Wernet
Mail: isella.wernet@gobierno.aw

Director IT Aruba Airport Authority N.V.
Shensly D. Tromp
sd.tromp@airportaruba.com

Voor KLM:
Customer Journey Manager Seamless Travel and Biometrics
Jordie Knoppers
Jordie.knoppers@klm.com

Vision-Box
Pedro Tavares
pedro.tavares@vision-box.com